London and surrounding

Phones: 0203 633 5171

  Fgas Registered




Service solution

Lion Cooling offers a first class refrigeration emergency response service in London and surrounding area. We can provide a 24 hour, 365 days a year service and 95% of all emergency calls are met the same day. We not only offer peace of mind refrigeration service contracts for our own installations but also for those installed by other refrigeration contractors. All our refrigeration engineers are approved for food hygiene and cfc recovery (REFCOM and the Environment Agency), allowing a comprehensive, professional service to be provided.

Contracted Clients

All our contracted clients benefit from our service level agreement (SLA), which ensures peace of mind on critical refrigeration and air conditioning equipment. All our service engineers are stocked with universal remedial parts which are common to most breakdowns. However, should a specific replacement part be required, we can source this quickly from one of our many dealers.

All contracted maintenance clients will be given an out of hours refrigeration and conditioning emergency number giving full support 24 hours a day, 365 days a year. Contracted clients will benefit from our SLA ensuring that critical equipment will be attended to within agreed response times. We have a team of experienced mobile engineers  who are committed to providing attendance on all priority calls received to our service department on the same day.

Non-Contracted Clients

If you need an emergency engineer and you don’t hold a maintenance contract with us, we would still endeavour to get to you on the same day if possibile, if we can't we will try to assist you where possible and try to attend as soon as possible. Any diagnosis work would be undertaken at the quoted hourly rates. A quotation would then be provided for equipment which requires replacement parts to be supplied and fitted. Then, upon receipt of a purchase order we would carry out the repairs as required, ensuring that you are in complete control of your financial budgets.